jilievi Privacy Policy Your Information Is Protected

01 Introduction and Scope

jilievi ("we", "our", "platform") is a safe and reliable online entertainment platform for players in Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting their personal information.

This privacy policy ("policy") explains what information jilievi collects, how that information is used and stored, and when or with whom we may share it. By visiting the jilievi.cam website or creating an account, you are considered to have accepted all terms of this policy.

This policy applies only to jilievi's own platform. Third-party websites or services are governed by their own privacy policies.

          Important: You must be at least 21 years old, and it is assumed that you are using this platform voluntarily. We do not knowingly collect information from minors.
        

02 What Information We Collect

jilievi collects various types of information, which are explained in detail below:

2.1 Registration Information

When you create an account on jilievi, we collect the following information:

Full name and date of birth
Email address
Bangladeshi mobile number (for verification)
Password (stored in encrypted form)
Preferred language and currency (Bengali and BDT)

2.2 Identity Verification Information (KYC)

To verify your account and ensure the security of financial transactions, we may collect:

National ID (NID) or passport copy
Bank account information (for bKash, Nagad, Rocket, and bank transfers)
Proof of permanent address

2.3 Financial Transaction Information

A record of every deposit and withdrawal transaction is securely stored in our system. This includes the date, amount, and payment method details of each transaction.

2.4 Technical Information

Information collected automatically when you visit the platform:

IP address and device identity
Browser type and version
Operating system information
Cookies and session data
Platform usage times and patterns

2.5 Gaming Activity Information

Your gaming history, betting records, and win/loss information are stored to ensure platform security and responsible gaming.

03 Purpose of Data Use

jilievi uses collected information only for the following legitimate purposes:

Account management: Creating, verifying, and maintaining your account.
Service delivery: Completing gaming, betting, and financial transactions smoothly.
Security and fraud prevention: Detecting and preventing unauthorized access, fraud, and suspicious activity.
Customer support: Resolving your questions and issues; operating 24/7 live chat support.
Legal compliance: Storing and disclosing necessary information in accordance with applicable laws and regulations.
Responsible gaming: Identifying excessive gaming tendencies and providing timely assistance.
Platform improvement: Analyzing user experience to improve service quality.
Personalized communication: Sending promotional offers and updates with your consent.

          We never sell your information to third parties or rent it out for marketing purposes.
        

04 Data Storage and Security

jilievi uses industry-leading technical and organizational measures to protect your personal information.

4.1 Encryption and Security Measures

All data transmission is protected by SSL/TLS encryption.
Passwords are never stored in plain text — one-way hashing technology is always used.
Financial information is handled in accordance with Payment Card Industry (PCI DSS) standards.
Regular security audits and vulnerability assessments are conducted.
Two-Factor Authentication is provided.

4.2 Retention Period

Information is retained for as long as your account is active and, after account closure, for as long as required to meet legal obligations. Financial transaction records are generally kept for five years.

4.3 Steps in the Event of a Data Breach

If a security breach occurs, we will promptly notify affected users and take the necessary corrective measures.

05 Data Sharing Policy

jilievi may share your personal information with third parties only in the following limited circumstances:

5.1 Payment Processors

Information necessary to complete financial transactions via bKash, Nagad, Rocket, and bank transfers is shared securely with the relevant payment service providers.

5.2 Technology Service Providers

We work with trusted technology partners to operate the platform. These partners are obligated to comply with our privacy standards and cannot use your information for their own purposes.

5.3 Legal Requirements

We may be required to provide information to law enforcement agencies upon court order, government investigation, or demand under applicable law.

5.4 Business Transfers

In the event of a future merger or acquisition, user information may be transferred. You will be notified in advance in such cases.

06 Cookies Policy

Cookies and similar tracking technologies are used on the jilievi website. Cookies are small text files stored on your device that help the website remember your preferences.

6.1 Essential Cookies

These cookies are essential for the core functioning of the platform. They are used to maintain login sessions, perform security checks, and save language preferences.

6.2 Functional Cookies

These remember your preferences and usage patterns to provide a personalized experience.

6.3 Analytical Cookies

These collect platform usage statistics to help improve the service. These cookies do not directly identify you.

Cookies can be controlled or disabled from your browser settings. However, disabling certain cookies may limit some features of the platform.

07 Your Rights

As a jilievi user, you have the following rights over your own personal information:

Right to access: The right to know what information we have stored about you.
Right to correction: The right to request correction of inaccurate or incomplete information.
Right to deletion: The right to request deletion of your information in certain circumstances — though some information may need to be retained due to legal obligations.
Right to restrict processing: The right to ask that your information not be used for specific purposes.
Right to portability: The right to receive your information in a commonly readable format.
Right to object: The right to request exclusion from marketing communications or profiling.
Right to withdraw consent: The right to withdraw any consent you have given at any time.

To exercise these rights, email [email protected] or contact our 24/7 live chat support directly.

08 International Data Transfers

jilievi primarily serves users in Bangladesh. For technical reasons, some information may be processed or stored on servers in other countries. In such cases, we ensure that adequate data protection measures are in place in that country or with the partner organization.

For any international data transfer, we ensure the protection of your information through proven security processes and agreements.

09 Protection of Minors

jilievi is for individuals aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21.

If you are aware that a minor is using our platform or that their information is held by us, please notify us at [email protected]. We will take the necessary steps immediately.

Detailed information about responsible gaming for parents and families is available on our Responsible Gaming page.

10 Third-Party Links and Services

The jilievi platform may contain content from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. These game providers follow their own privacy policies.

This policy applies only to jilievi's own platform. jilievi is not responsible for the privacy practices of third-party technology, payment gateways, or game software.

11 Policy Changes and Updates

jilievi may review and update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:

Minor changes: The "Last Updated" date at the top of the policy will be changed.
Significant changes: Advance notice will be sent by email to registered users.
Fundamental changes: A separate notice will be shown when you log in to the platform and your consent to the new terms will be obtained.

If you continue to use the platform after a policy change, you are considered to have agreed to the updated policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

Email: [email protected]
Live Chat: 24/7 Bengali live chat support — find the chat option at the bottom of any page

Our privacy team generally tries to respond to any request within business days. For urgent matters, contact us directly via live chat — we are always ready around the clock.

          Your privacy is our commitment. jilievi is always dedicated to operating as a safe and transparent platform.
        